{"id":761,"date":"2024-11-25T12:16:52","date_gmt":"2024-11-25T12:16:52","guid":{"rendered":"https:\/\/design.localadpower.com\/WFTW-V2\/Halifax\/?page_id=761"},"modified":"2024-12-06T09:38:24","modified_gmt":"2024-12-06T09:38:24","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/design.localadpower.com\/WFTW-V2\/Halifax\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
Who can use the services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tOur clients consist primarily of Veterans and maturing citizens who need a little extra assistance getting to and from their medical appointments. We also provide transportation services for people being discharged from hospitals and day surgery clinics. Due to our insurance we are unable to transport minors.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
What are your hours of operation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Our phone line is available Mon-Fri from 7:00 a.m. to 6:00 p.m. Eastern; driving services can be scheduled 24\/7. All voicemail messages are returned on the same business day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
How much notice do I have to give when I want to book the service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The more notice you can provide us with the better. We request at least 72 hr notice but will accommodate last minute bookings based on availability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
What happens if I need to change or cancel an appointment? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

If you need to cancel an outing please notify us as soon as possible. As we have a vehicle and driver reserved specifically for you, if you do not provide us with at least 24hours notice, minimum cancellation charges will apply.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
Can you just drop me off and come back for me? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYes. Simply call us for a quote. Minimum charges will apply.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
What can I expect to get when I hire your service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

1. Once we arrive at the dwelling, we go to the door to inform the client of our arrival; whether it be a single dwelling unit or multi unit complex. This ensures that our clients are never left waiting in an entryway or having to look out their front window.<\/p>

2. After introducing ourselves, as a reminder, we ask the client if they have all documentation required for their outing (for example: health card, hospital card, current list of medications, requisitions, etc.) Once this is confirmed, we will ensure the client is dressed properly for the weather and that he or she has any necessary mobility aids (ie. walker).<\/p>

3. We provide complete physical and cognitive assistance for the duration of the outing. This includes everything from: transferring in and out of the vehicle; storing walking devices; helping the client to understand questions on a form; ensuring that follow-up appointments are recorded; taking general notes regarding the medical appointment (no medical instructions); helping in the pick-up of prescriptions; etc.<\/p>

4. Once the client is back home, we help them through the entrance\/doorway to ensure they are safely inside their residence.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
Is Wheels for the Wise legally able to act as a liaison between medical staff and family members? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYes. We have the proper legal agreement in place that, as long as it is signed by the client, allows us to relay medical notes taken during appointments to anyone the client deems appropriate for us to do so.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
Are you carrying the proper insurance to operate? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYes! Wheels for the Wise meets all insurance requirements to operate, including licensing and permits mandated by the city\/province.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
I am a Veteran do I have special rates? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWe direct bill Medavie Blue Cross on behalf of Veterans, please call us and allow us to confirm your eligibility with Veteran Affairs Canada.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
Can I claim this service through my insurance? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tIt will depend on your insurance provider. Ask your provider first, but yes, we do have clients that claim our services, or a portion thereof, though their insurance.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Who can use the services? Our clients consist primarily of Veterans and maturing citizens who need a little extra assistance getting to and from their medical appointments. We also provide transportation services for people being discharged from hospitals and day surgery clinics. Due to our insurance we are unable to transport minors. What are your […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-761","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/design.localadpower.com\/WFTW-V2\/Halifax\/wp-json\/wp\/v2\/pages\/761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/design.localadpower.com\/WFTW-V2\/Halifax\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/design.localadpower.com\/WFTW-V2\/Halifax\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/design.localadpower.com\/WFTW-V2\/Halifax\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/design.localadpower.com\/WFTW-V2\/Halifax\/wp-json\/wp\/v2\/comments?post=761"}],"version-history":[{"count":13,"href":"https:\/\/design.localadpower.com\/WFTW-V2\/Halifax\/wp-json\/wp\/v2\/pages\/761\/revisions"}],"predecessor-version":[{"id":824,"href":"https:\/\/design.localadpower.com\/WFTW-V2\/Halifax\/wp-json\/wp\/v2\/pages\/761\/revisions\/824"}],"wp:attachment":[{"href":"https:\/\/design.localadpower.com\/WFTW-V2\/Halifax\/wp-json\/wp\/v2\/media?parent=761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}